Past Achievements, Future Goals
As a Product Manager with over six years' experience in varied digital and print projects, I've led assorted teams and maintained international client relationships across Europe and the Arab Gulf. I've utilised my leadership capabilities to supervise multiple teams at once, ensuring smooth coordination, stakeholder unity, and punctual project completion, even in rapid-paced scenarios under strict deadlines. I strive to deliver value by planning effectively, executing efficiently, and fostering collaboration. My resolute nature coupled with adaptability propels me to excel in diversified areas like fintech, eLearning, and enterprise software, persistently achieving quality outcomes under stressful conditions and rapidly learning new competencies to fulfill project requirements.
PROFESSIONAL SKILLS
• Agile and waterfall Product Lifecycle Management
• Cross-functional Team Leadership
• Workflow Management using Jira, Trello, Asana, and Azure DevOps.
• Software testing and troubleshooting
• Client Relationship Management
• Figma and Adobe Creative suite
Experience
2022 - Present: Product manager
STeP: IT Research & Development Company with a wide scope of services & solutions.
Support & Services: Web and Desktop Development | Mobile Application Development | IT consultancy, Maintenance & Support | Service Admin.
Key Achievements:
Contributed to the success of major Fintech, project management, financial reporting, and accounting software platforms with major clients in the EU and UAE such as SevenSeas and MCN (part of IPG).
Regularly traveled to meet clients, aligning on project requirements, scope, and objectives, which improved project alignment and client satisfaction.
Reviewed software requirements, prepared Predev checklist, prepared test case scenarios, and conducted software FAT, reducing post-launch issues and client support tickets by 20%.
Achieved on-time delivery for 90% of projects by assigning tasks, tracking progress, and ensuring seamless coordination across cross-functional teams.
Provided stakeholders with comprehensive software testing reports, offering insights into project success metrics.
Ensured that clients' needs were consistently met throughout the project lifecycle, continuously adjusting project deliverables to meet evolving business needs and technical requirements.
Developed and wrote user stories for project management and accounting software platforms, resulting in a 25% increase in development accuracy and faster feature delivery.
Collaborated closely with the development team to ensure that user stories were accurate and achievable.
Created wireframes and prototypes using Balsamiq to validate user stories with stakeholders, ensuring early feedback and reducing design iterations.
Monitored and controlled project progress, ensuring alignment with the project management plan and delivering regular updates to stakeholders.
Assigned project tasks to relevant parties and checked in for status updates.
Conducted project reporting sessions with clients, presenting progress, milestones, and outcomes in a clear and impactful manner.
Managed and prioritized the product backlog.
2016 - 2022: Project manager | Design Team Leader
Dataflow International: Specialized in software design, development, and e-learning.
Key Achievements:
Led the success of 3 major projects with Pearson, McGraw Hill, Cambridge for the UAE, KSA, and Qatar ministries of education by planning, time estimation, dealing with conflicting priorities, saving a $13M project from failure, and securing a 5-year relationship with the client.
Proactively planned and executed a remote work transition during the COVID-19 pandemic, ensuring uninterrupted project progress and maintaining team productivity through effective communication and resource management.
Managed and mentored 3 teams of 14 designers, assigned daily tasks, and ensured that production processes are followed, as documented in the project plan, resulting in a 30% increase in team efficiency.
Developed the hiring criteria and interview process for the design team and hired 20 designers.
Coordinated activities between different departments (Translation, Design, QA, and Software Developers) to ensure high-quality project delivery on time, improving cross-departmental collaboration.
Optimized resource allocation by aligning team size and skill sets with project demands.
Analyzed and improved business processes to optimize and meet projects’ quality standards.
Created and maintained comprehensive project documentation, ensuring clarity and consistency across teams.
Developed and delivered training as required, enhancing team skillsets and increasing overall team performance.
Set up and provided detailed guidance on project management software, procedures, processes, tools, and techniques.
Deployed resources and team size according to project time span and skills set.
Created and maintained comprehensive project documentation.
Provided client support and handled client communications effectively
2015-2016: Lead Designer
Mirodec: Architectural and decorative art glass company: Middle East, Western Europe, Africa:
Key Achievements:
Created designs and generated concepts for projects in Europe and the Arab World; Schindler Switzerland, Acid- KSA, -Oger France.
Manage the execution and completion of the defined project plan through effectively coordinating people and resources.
Closely managed customers’ relationships and ensured their satisfaction.
Followed-up with 3-years-abandoned error in a machine and saved 12000$ annually.
Ended malpractices which saved wasted expenses.
Redesigned lost database for 3 major foreign projects, negotiated and successfully convinced the prominent customer in adopting the new scheme.
2011-2015: Graphic Designer
The Daily Star: Lebanon’s leading English-language newspaper
Saved time; by implementing automated Photoshop scripts.
Took part of daily editorial meetings and set time-scale work with co-workers.
Consistently met deadlines and received management’ and supervision heads’ recommendations for taking initiatives to improve work pace and quality.